Terms & Conditions

TERMS AND CONDITIONS

I. ACCESS:
This site www.tastejet.com (“Website”) is owned by Tastejet Food Networks Pvt Ltd and/or its affiliates (collectively “Tastejet”). Tastejet reserves the right to maintain the Website by itself or through its suppliers or any third parties. These Terms and Conditions (“T&C”) are intended to make you aware of your legal rights and responsibilities with respect to your access to and use of the Website and any related software applications. By accessing our Website, You acknowledge that You are 18 years of age or above and that You have read through these T&C, Privacy Policy and Disclaimer and have understood it fully.
You agree that the Website and its content is offered on an “as-is” and “as available” basis and your use of the Website/Services offered therein is at your own risk. You warrant and represent that all content shared by you with us are true and accurate.
II. PRODUCTS OR SERVICES:
Tastejet lists all products/services offered by multiple suppliers for ease of your reference only. It is the sole responsibility of the suppliers to honor any transaction between you with regard to a product/service. Tastejet is not responsible for any act or omission of the supplier of such product/service including without limitation any deficiency or default committed by such supplier.
Tastejet reserves the right to suspend, cancel or discontinue, whether temporarily or otherwise of any products/services offered through its Website, at any time without notice and without any liability. You are liable to check the availability of such product/service prior to making a transaction.
Tastejet iterates all products/services are directly sourced through its suppliers based on the availability of products/services, customer’s preferences and other relevant factors and does not in any manner endorse or take responsibility for the quality, quantity, taste, ingredients or fitness of the product/services. Tastejet strictly advices not to consume products/services that may have expired as on the delivery date.
Tastejet further disclaims all liability if the product/service ordered does not meet your dietary restrictions or health conditions.
Except as stated in Clause III below, no refund/cancellation policy is available on products/services ordered through the Website. You agree that you place your order at your own risk and cost. Tastejet does not re-supply any order of products/services which may be rejected by you for any reason including delay in delivery.
SHIPPING AND DELIVERY POLICY:

Tastejet is committed to deliver your order with good quality packaging within given time frame.

To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only and to the specific geographies serviced by them. We ship throughout the week during normal working hours except Saturday/Sunday/Public holidays (which are excluded to prevent the lag in shipments). Tastejet reserves the right to levy service charges at the rate allowed as per the applicable laws.

Orders are dispatched within 1-2 working days post the receipt of the order and depending on availability of the fresh product. Highly perishable goods are delivered to you on specific days mentioned in the Website against them and will be taking pre orders accordingly so that the product can be prepared and delivered on the same day. Delivery of all orders will be to the address as mentioned by you at the time of placing the order. In order to avoid disappointment, we will not accept orders that need to be delivered to any pincode not serviced by our reputed courier partners. You are liable for all courier charges levied on the delivery and Tastejet reserves the right to include courier charges in the product/service price description itself.

No commitment however as to time is given under these T&C. Delivery is contingent upon several factors beyond the control of Tastejet including without limitation readiness of the supplier, weather, courier lags, unforeseen events, traffic conditions and other special events. Tastejet will take commercially reasonable efforts to complete the delivery as early as possible and keep you updated in case of any changes. Tastejet is further not responsible for any delay caused by any unforeseen time lags by the courier companies in delivering the parcels to the customer, or if the customer is not available at the time of delivery.

In addition to the product itself, there are additional services provided to ensure a convenient and efficient overall experience. These include packaging that endeavour safe delivery; our help desk that ensures 100% resolution of your queries, an operational backbone that facilitates the sourcing, shipping and movement of products from remote locations to your doorstep. Therefore, an additional service charge is charged to you. The price displayed on the Website is a special e-commerce price.

III. TAXES:

Tastejet reserves the right to levy such taxes or surcharges as required by law for the time being in force. All prices seen in the Website are exclusive of taxes or surcharges.

IV. INTELLECTUAL PROPERTY RIGHTS:

Tastejet owns all rights, title and ownership in and to the Website, its content, products/services, and all intellectual property rights associated therein including to its copyrights, trademarks, service marks, logos, trade name, trade dress and moral rights. Tastejet grants a limited license to you towards its proprietary and intellectual property rights only for the purpose of accessing its Website to purchase its products/services or any third party content. Nothing in this T&C shall mean to construe any vesting of such proprietary or intellectual property rights with the user or anyone acting on their behalf or to any third parties advertising through the Website. All rights not expressly granted herein vests with Tastejet.  

V. NO WARRANTIES:
Tastejet make no representations about the suitability, reliability, availability, timeliness, lack of viruses or other harmful components and accuracy of the information, software, products, services and related graphics contained within the Website for any purpose. All such information, software, products, services and related graphics are provided “as is” without warranty of any kind. Tastejet hereby disclaim all warranties and conditions, whether under contract, tort, law, equity or otherwise with regard to this information, software, products, services and related graphics, including all implied warranties and conditions of merchantability, fitness for a particular purpose, workmanlike effort, personal injury, property damage, goodwill, title and non- infringement. No advice is given in the Website of any products/services. You agree that any purchase of any product/services offered in the Website made by you is of your own accord and intent and that you have fully understood the nature of transaction entered upon,
This Website may contain links to other websites operated by third parties (“linked sites”). You acknowledge that, when you click on a link to visit a linked site, a frame may appear that contains the Tastejet ogo, advertisements and/or other content selected by Tastejet You acknowledge that Tastejetand its sponsors neither endorse nor are affiliated with the linked sites and are not responsible for any content of any linked sites or any link contained in a linked sites, or any changes or updates to such linked sites. You also acknowledge that Tastejet is providing these links to you only as a convenience.
You specifically agree that Tastejet shall not be responsible for unauthorized access to or alteration of your transmissions or data, any material or data sent or received or not sent or received, or any transactions entered into through this Website. You specifically agree that Tastejet is not responsible or liable for any threatening, defamatory, obscene, offensive or illegal content or conduct of any other party or any infringement of another’s rights, including intellectual property rights in its Website. You specifically agree that Tastejet is not responsible for any content sent using and/or included in an Tastejet through the Website by any third party.
Warranties regarding Food Items:-
Tastejet in particular disclaims all warranties and representations regarding fitness for a particular purpose, merchantability and delivery with reference to products/services for consumption and/or of perishable nature purchased through our Website. You are required to assess properly and take sole responsibility regarding your selection of product/services, the date and time of purchase and date and time of proposed delivery including any delays or damages that may occur in such delivery for any reasons including reasons beyond Tastejet’s control.
VI. LIMITATION OF LIABILITY:
In no event shall Tastejet and/or its vendors be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of this Website or the Tastejet products services, with the delay or inability to use the Website/services or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the Tastejet, or otherwise arising out of the use of the Website/services, whether based on contract, tort, negligence, strict liability or otherwise, even if Tastejet or any of its suppliers has been advised of the possibility of damages. Tastejet does not endorse in anyway any advertisers/ contents of advertisers on its webpages. Please therefore verify the veracity of all information on your own before undertaking reliance and action thereupon. Tastejet shall not be responsible nor liable for any direct or indirect damages arising on account of your reliance of any third party advertisements in its page
Any liability for any violation of the Food Safety and Standards Act, 2006 and applicable rules and regulations or any equivalent law in India regarding the product/service availed through the Website shall solely lie on the suppliers of the products/service whose name shall be printed along with the product/service. In this regard, the laws applicable to the State of Kerala shall apply in exclusion to other State laws.
Should any direct damages arise in exercise of any law for the time being in force, Tastejet’s liability for such direct damages arising out of or in relation to this Website/services offered therein shall in no event exceed the value of the purchase made in dispute.
VII. RIGHTS AND REMEDIES:

Should You have any concern regarding the taste/quality/ingredients of the food product, Tastejet we will refer the issue to the concerned producer and make suitable efforts to help resolve the complaint.
.
If you think you have received the food items in an unsatisfactory condition or if the packaging is tampered with or damaged before delivery, please email us at [email protected] with your Order Number & relevant photographic evidence within 12 hours of the package being delivered to you/your address. We will share the pictures of the shipment and individual pictures of the boxes with the Food Vendors and the courier partner for resolution. If the claim is genuine as found by us, the Food Vendor and the Courier Partner, we will issue a coupon code for the amount pertaining to the unsatisfactory shipment. Determination by Tastejet as to whether a claim is genuine or otherwise shall be final and binding on You. If your claim is found genuine, Tastejet will issue a coupon for the value of the item, which can be utilized by you on the next purchase with Tastejet. The coupon code cannot be encashed or refunded.

If unfortunately you have to cancel an order, please email us at [email protected] All cancellations will be entertained only if made within 4 hours of the purchase since the products have limited shelf life and it is likely that expedited steps to deliver the products may have commenced. Thus once the order has been shipped (that is, it has been produced by the vendor and handed over to the delivery agent), no cancellation will be entertained. Only in case of valid cancellation requests, the refund for the same will be made in the same method that the payment is received, within ten (10) working days from the date of cancellation of order.

If we suspect any fraudulent transaction by any customer or any transaction which was made with an intent to cause harm to Tastejet, such orders are liable for cancellation without notice and without any liability. Tastejet may cancel the account held by such user also.

All images on the website are only for representative purposes. Due to change in seasons and temperature, raw materials used and method of cooking and photographic light, the end product might vary in looks.

VIII. GOVERNING LAW AND JURISDICTION:
These T&C is governed by the laws of Republic of India. You hereby irrevocably consent to the exclusive jurisdiction and venue of courts in Kochi, Kerala, India in all disputes arising out of or relating to the use of this Website/services. Use of the Tastejet/services is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph. It is informed that the services are offered only within the jurisdiction of India. You agree to indemnify, defend and hold Tastejet, its subsidiaries, affiliates, officers and employees, harmless from any claim, action, suit, demand, or damages, including reasonable attorneys’ fees, asserted by any third party due to or arising out of your use of or conduct on the Website/services offered thereon, including your conduct relating to third party advertisements offered through our Website.
IX. PERSONAL INFORMATION:
Tastejet reserves the right to disclose any personal information about you or your use of the Website/services, including its contents, without your prior permission if Tastejet has a good faith belief that such action is necessary to: (1) conform to legal requirements or comply with legal process; (2) protect and defend the rights or property or best interests of Tastejet or its affiliated companies; (3) enforce the T&C or use; or (4) act to protect the interests of its members or others. You are required to view our Privacy Policy to further understand how we collect, store and process your private information.
X. RIGHTS REGARDING COMPLIANCE:
Tastejet’s performance of this T&C is subject to existing laws and legal process, and nothing contained in this T&C is in derogation of Tastejet’s right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Website/services or information provided to or gathered by Tastejet with respect to such use.
XI. SEVERABILITY:
If any part of this T&C is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.
XII. ENTIRE AGREEMENT:
Unless otherwise specified herein, this T&C and Privacy Policy constitutes the entire agreement between you and Tastejet with respect to the Wesbite/services and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the parties with respect to the Website/services.
XIII. CHANGES/IMPROVEMENTS:

You agree and acknowledge that any information, software, products, and services included in or available through this Website may include inaccuracies or typographical errors. Tastejet may make improvements and/or changes in the Website /services/information contained therein at any time  You are liable to confirm with Tastejet regarding its products/services available through its Website.

XIV. WAIVER:

No failure or delay by Tastejet in exercising any right, power or privilege under these T&C shall operate as a waiver of such right or acceptance of any variation of the T&C and nor shall any single or partial exercise by either party of any right, power or privilege preclude any further exercise of the said right or the exercise of any other right, power or privilege.

XV. FEEDBACK:

We appreciate your feedback and testimonials. You can send us your goodwill, feedback, testimonials or grievance if any to [email protected] along with your complete personal details to enable us get back to you.